bulk-sms   Short-code Short-code KEYWORDS  long-code RESELLER API 

FAQ's

Registration

How long does it take to set up?

Everything can be setup in a matter of minutes.

How do I register?

Please select “free sign up” on our homepage.

Your account details will be e-mailed to you within minutes. 

I’ve registered, now what do I do?

Once you have registered online , you will receive an email with your login details and step by step easy-to-use instructions. Claim your ten free test credits which can be used to try out our messaging service. You are now ready to upload your contacts, purchase SMS credits, and start sending to your individual contacts or contact groups.

How do I log in?

On the SMS Messenger home page in the top right-hand side of the screen you will see that you can select “LOGIN” and enter your 'Username' and 'Password'. Enter the username and password you chose when opening your SMS Messenger account and click 'Login' to access your account home page. Please remember that when you type in your account details your username and password are case sensitive.

Do you have a contract or minimum commitment with SMS Messenger?

There are no contracts with SMS Messenger – it all works on a pay as you go basis.
Prices and Purchasing

How much does it cost to send an SMS message using SMS Messenger?

The cost really depends on how many credits you want to buy, our credit bundles are on a sliding scale so the more purchased, the lower the cost. We guarantee we will be the lowest cost messaging solution no matter which credit bundle you wish to purchase. More information on our credit bundles can be found on our BULK SMS Pricing page. 

What payment methods do you offer?

Electronic transfer or direct deposit:

 

Banking details of SMS Messenger:

Bank: Nedbank
Account Name: SMSmessenger
Account Number: 1056432098
Branch Number: 121317
Account Type: Cheque
Reference: Your invoice number or username

Package

 Cost per SMS

 50 - 499

 R 0.30

 500 - 1000

 R 0.28

 1001 - 5000

 R 0.26

 5001 - 10 000

 R 0.24

 10 001 - 50 000

 R 0.20

 50 001 - 100 000

 R 0.19

 100 001 - 250 000

 R 0.18

 250 001 +

 Contact Us

The price you pay will depend on the amount of SMS you purchase.

All prices are excluding VAT

For example 500 credits will be at 28c + VAT

500 * 28c + VAT = R159.60

Please e-mail your proof of payment to This email address is being protected from spambots. You need JavaScript enabled to view it. or fax it to 086 770 7800

As soon as confirmation of payment has been received by us, your credits will immediately be loaded to your account.

Credit card payment

Please select “pay by credit card” to make a credit card payment.

To ensure absolute safety and privacy of your data, all your personal information and card details are encrypted whilst traversing cyberspace. All our payments are processed via MyGate. This payment processing company is regarded as one of most reputable companies of its type on the internet.

What is your pricing to send out 250 000 or more SMS messages?

If you intend to send very high volumes of SMS messages, we can provide you with a quotation for the number of SMS credits you wish to purchase. Simply email This email address is being protected from spambots. You need JavaScript enabled to view it. in order to request a quotation.

Are there any other costs involved when sending out SMS messages?

There are no setup costs or monthly fees to send SMS messages via SMS Messenger. SMS Messenger operates on a pre-paid basis, where you purchase SMS credits upfront. The credits that you buy do not expire - this means that if you buy them now and only use them in few months’ time, they will still be valid.

Will I pay for replies to the SMS message I sent out?

No, you will not pay for replies to your SMS message. Anyone who replies to that message will carry the cost of the reply SMS.

How do I buy SMS Credits?

Electronic transfer or direct deposit:

 

Banking details of SMS Messenger:

Bank: Nedbank
Account Name: SMSmessenger
Account Number: 1056432098
Branch Number: 121317
Account Type: Cheque
Reference: Your invoice number or username

Package

 Cost per SMS

 50 - 499

 R 0.30

 500 - 1000

 R 0.28

 1001 - 5000

 R 0.26

 5001 - 10 000

 R 0.24

 10 001 - 50 000

 R 0.20

 50 001 - 100 000

 R 0.19

 100 001 - 250 000

 R 0.18

 250 001 +

 Contact Us

The price you pay will depend on the amount of SMS you purchase.

All prices are excluding VAT

For example 500 credits will be at 28c + VAT

500 * 28c + VAT = R159.60

Please e-mail your proof of payment to This email address is being protected from spambots. You need JavaScript enabled to view it. or fax it to 086 770 7800

As soon as confirmation of payment has been received by us, your credits will immediately be loaded to your account.

Credit card payment

Please select “pay by credit card” to make a credit card payment.

To ensure absolute safety and privacy of your data, all your personal information and card details are encrypted whilst traversing cyberspace. All our payments are processed via MyGate. This payment processing company is regarded as one of most reputable companies of its type on the internet.

Will my credits expire?

No, your credits will never expire.

Do your prices exclude VAT?

Yes, all prices on the website exclude VAT.
Features


How do I send a single SMS and a Bulk message?

View the follow link click here

Does SMS Messenger allow my customers to respond to the SMS messages I send out?

Yes, each message that is sent out using SMS Messenger can be replied to. Should your customers wish to respond to the SMS you sent, the response is routed directly to your SMS Inbox

How do I create a contact group?

Please select “Subscribers” and then choose “create list” at the top right

Please see sceenshot:

image008

 

Please type in the name of your group and select “create” on the right. Please see screenshot.

image013


I’ve lost my username and/or password. How can I log in?

Please e-mail us at This email address is being protected from spambots. You need JavaScript enabled to view it. and we will speedily assist you in resetting your password.

How do I import data into my SMS Messenger account?

Please choose a list to import your data into under “Lists”, then select “Upload”

Please see screenshot:

image015

You can then browse for your Excel spread sheet with all your numbers

Example of format of numbers in an Excel spreadsheet or CSV file:

Column A (Numbers can have 27 infront or if they start with zero you can add the prefix in the import screen)
Contact Numbers
27767255715
0767255715

Column B (Optional) (You can have up to 6 different columns)
Names
Liz

How secure is my data?

SMS Messenger will never share or pass on any of your data, including mobile numbers or email addresses you upload. Your data will only be used for your SMS marketing purposes. Our privacy policy is available in our Terms and Conditions.

How do I know if a message has been sent?

Please go to the “Campaigns” option and see “ALL Campaigns”

The status will show “Finished” if all the messages have been sent.

Can I schedule messages to be sent at a later date?

Yes, absolutely.  Under the Campaigns menu please see the Scheduling options.

Please choose a date and time you would like your message to be scheduled for.

 

 

image014

 

API

What is an API?

An API allows the automatic sending of text messages from your own platform.

How long does it take to set up?

You can be setup in a matter of minutes

You require an API username and password which will be sent to you upon registration.

You will find all the code in following link:

Please find our latest API documentation within the link:

http://sms-api.github.io/

How much does it cost to use the API?

The API is FREE to use. You just need to pay for the credits to send the messages.


I have another question which is not covered here.

Please call 0767255715 or email This email address is being protected from spambots. You need JavaScript enabled to view it. for assistance

We can put you in contact with our technical team to assist you with your query