bulk-sms   Short-code Short-code KEYWORDS  long-code RESELLER HLR-lookup API 

FAQ's

Registration

How long does it take to set up?

Everything can be setup in a matter of minutes.

How do I register?

Please select “free sign up” on our homepage.

Your account details will be e-mailed to you within minutes. 

I’ve registered, now what do I do?

Once you have registered online , you will receive an email with your login details and step by step easy-to-use instructions. Claim your ten free test credits which can be used to try out our messaging service. You are now ready to upload your contacts, purchase SMS credits, and start sending to your individual contacts or contact groups.

How do I log in?

On the SMS Messenger home page in the top right-hand side of the screen you will see that you can select “LOGIN” and enter your 'Username' and 'Password'. Enter the username and password you chose when opening your SMS Messenger account and click 'Login' to access your account home page. Please remember that when you type in your account details your username and password are case sensitive.

Do you have a contract or minimum commitment with SMS Messenger?

There are no contracts with SMS Messenger – it all works on a pay as you go basis.
Prices and Purchasing

How much does it cost to send an SMS message using SMS Messenger?

The cost really depends on how many credits you want to buy, our credit bundles are on a sliding scale so the more purchased, the lower the cost. We guarantee we will be the lowest cost messaging solution no matter which credit bundle you wish to purchase. More information on our credit bundles can be found on our BULK SMS Pricing page. 

What payment methods do you offer?

Electronic transfer or direct deposit:

 

Banking details of SMS Messenger:

Bank: Nedbank
Account Name: SMSmessenger
Account Number: 1056432098
Branch Number: 121317
Account Type: Cheque
Reference: Your invoice number or username

Package

 Cost per SMS

 50 - 499

 R 0.30

 500 - 1000

 R 0.28

 1001 - 5000

 R 0.26

 5001 - 10 000

 R 0.24

 10 001 - 50 000

 R 0.20

 50 001 - 100 000

 R 0.19

 100 001 - 250 000

 R 0.18

 250 001 +

 Contact Us

The price you pay will depend on the amount of SMS you purchase.

All prices are excluding VAT

For example 500 credits will be at 28c + VAT

500 * 28c + VAT = R159.60

Please e-mail your proof of payment to This email address is being protected from spambots. You need JavaScript enabled to view it. or fax it to 086 770 7800

As soon as confirmation of payment has been received by us, your credits will immediately be loaded to your account.

Credit card payment

Please select “pay by credit card” to make a credit card payment.

To ensure absolute safety and privacy of your data, all your personal information and card details are encrypted whilst traversing cyberspace. All our payments are processed via MyGate. This payment processing company is regarded as one of most reputable companies of its type on the internet.

What is your pricing to send out 250 000 or more SMS messages?

If you intend to send very high volumes of SMS messages, we can provide you with a quotation for the number of SMS credits you wish to purchase. Simply email This email address is being protected from spambots. You need JavaScript enabled to view it. in order to request a quotation.

Are there any other costs involved when sending out SMS messages?

There are no setup costs or monthly fees to send SMS messages via SMS Messenger. SMS Messenger operates on a pre-paid basis, where you purchase SMS credits upfront. The credits that you buy do not expire - this means that if you buy them now and only use them in few months’ time, they will still be valid.

Will I pay for replies to the SMS message I sent out?

No, you will not pay for replies to your SMS message. Anyone who replies to that message will carry the cost of the reply SMS.

How do I buy SMS Credits?

Electronic transfer or direct deposit:

 

Banking details of SMS Messenger:

Bank: Nedbank
Account Name: SMSmessenger
Account Number: 1056432098
Branch Number: 121317
Account Type: Cheque
Reference: Your invoice number or username

Package

 Cost per SMS

 50 - 499

 R 0.30

 500 - 1000

 R 0.28

 1001 - 5000

 R 0.26

 5001 - 10 000

 R 0.24

 10 001 - 50 000

 R 0.20

 50 001 - 100 000

 R 0.19

 100 001 - 250 000

 R 0.18

 250 001 +

 Contact Us

The price you pay will depend on the amount of SMS you purchase.

All prices are excluding VAT

For example 500 credits will be at 28c + VAT

500 * 28c + VAT = R159.60

Please e-mail your proof of payment to This email address is being protected from spambots. You need JavaScript enabled to view it. or fax it to 086 770 7800

As soon as confirmation of payment has been received by us, your credits will immediately be loaded to your account.

Credit card payment

Please select “pay by credit card” to make a credit card payment.

To ensure absolute safety and privacy of your data, all your personal information and card details are encrypted whilst traversing cyberspace. All our payments are processed via MyGate. This payment processing company is regarded as one of most reputable companies of its type on the internet.

Will my credits expire?

No, your credits will never expire.

Do your prices exclude VAT?

Yes, all prices on the website exclude VAT.
Features


How do I send a single SMS and a Bulk message?

Please go to “quick sms” once logged in.

Under “recipients” please type in the cell phone nr you wish to send to.

Please type the number in with 27 in front and then the rest of the number.

You can leave “sender” just the way it is.

Then type your message under “message” in the message box.

Please select “send” to send out the message.

How to send a bulk message:

Please select “Messaging”

Then please select “professional SMS”

Please select “groups” underneath recipients

Please tick the boxes of the groups you wish to send to.

You can leave “sender” just the way it is.

Please type your message in the big box underneath “message”

Please leave “message options” just the way it is.

Please select “start job”

SMS Messenger has direct connections to all network providers.

Your messages will go through immediately.

Does SMS Messenger allow my customers to respond to the SMS messages I send out?

Yes, each message that is sent out using SMS Messenger can be replied to. Should your customers wish to respond to the SMS you sent, the response is routed directly to your SMS Inbox

How do I create a contact group?

Please select “address book” within “Utilities and tools” once logged in.

Please select “manage groups”

The “add new group” option will allow you to create your group.

I’ve lost my username and/or password. How can I log in?

Please e-mail us at This email address is being protected from spambots. You need JavaScript enabled to view it. and we will speedily assist you in resetting your password.

How do I import data into my SMS Messenger account?

Please select “address book” within “Utilities and tools” once logged in.

Select “operations” next to the group you wish to import the numbers into.

Select “import”   Browse for your Excel spreadsheet

Format of numbers

Example: 27824537865

Or 0825648765

Column A – Cell phone numbers

Column B – Names (optional)

How secure is my data?

SMS Messenger will never share or pass on any of your data, including mobile numbers or email addresses you upload. Your data will only be used for your SMS marketing purposes. Our privacy policy is available in our Terms and Conditions.

How do I know if a message has been sent?

Your “SMS bulk list” within “Professional SMS” will give you list of all sent messages.

Please select “Analytics” within “Utilities and tools” to pull a detailed report.

The “dashboard” is a quick way of displaying how many messages has been delivered.

Please select the dates and “show”

The “report centre” will allow you to pull a report on your messages that were sent or replies.

Please select traffic type

SMS – messages that were sent

MO – Replies

Or Number context

 

 

Please select date from and date to

Include in report:

Please tick all boxes

Please type in your e-mail address next to notify by e-mail

Please select “request report”

You will be notified by e-mail once the report is ready for download.

Please refresh “report centre”

Click on “ready” to download your report.

SMS Messenger will store all your delivery reports for the latest 6 months.

Can I schedule messages to be sent at a later date?

Yes you can. Once you have created your message you can select a time and date for this to be sent.

What is a sender ID and when is it available?

Sender ID is a computer generated identifier of the sender of an SMS message that appears when a message is received on a cell phone. This reference number can be replaced by text, for example, a company’s name.
Please note that Sender ID is not available in South Africa due to the policy of the mobile network providers.
API

What is an API?

An API allows the automatic sending of text messages from your own platform.

How long does it take to set up?

Full integration can be completed within in a couple of hours.

Please e-mail us at This email address is being protected from spambots. You need JavaScript enabled to view it. and we will setup an API account for you.

You require an API username and password which will be sent to you.

All API documentation will be sent to you for step by step easy integration.

How much does it cost to use the API?

The API is FREE to use. You just need to pay for the credits to send the messages.

I have another question which is not covered here.

Please call or email This email address is being protected from spambots. You need JavaScript enabled to view it. for assistance or you can consult our online Chat for detailed help on user account functions once you have logged on to your account.